Frequently Asked Questions

People who are thinking about attending a residential treatment program have many questions prior to arrival. We hope the following document will answer some of your questions.

Our Admissions Counsellor is available Monday to Friday to answer any questions, 780-538-6316 or toll free at 1-800-419-1149.

  • What is the philosophy of your treatment program?
  • What is group counselling?
  • What programming is there besides counselling?
  • What is Leisure Programming?
  • Will I have to do any of the 12 Steps?
  • What happens during Family Week?
  • Am I finished when I complete the residential stay?
  • How does the Intake Process work?
  • Who can I call and where I can go while in treatment?
  • What are the accommodations like?
  • It seems like there are a lot of rules, what happens if I break one?
Q: What is the philosophy of your treatment program?

A:  The Business and Industry Clinic is an abstinence based program. The goal of the treatment program is to provide you with the necessary skills to stay drug and alcohol free for life. The foundation of our program is modeled after the principles, values, and beliefs of the 12 Step Programs used within Alcoholics Anonymous and Narcotics Anonymous.  We are not associated or affiliated with these groups, we do however support their steps to recovery.

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Q: What is group counselling?

A:  One of the core programming components within the Business and Industry Clinic is group counseling. Each morning, your group (usually between 3-8 clients,) will meet with your group counselor.  Group counseling combines therapeutic activities, facilitated discussions, the giving of and receiving of feedback, and other related activities.  Our group counselors are well trained and highly skilled at creating a safe, secure, trusting, supportive, and therapeutic environment for you, the client, to engage and grow within this healing experience.

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Q: What programming is there besides counselling?

A:  Each day you will attend a workshop. Workshops are facilitated by BIC counselors and include these topics;  Grief and Loss, Self Esteem, Shame and Addiction, Spirituality, Communication, Understanding Unresolved Anger, Stress Awareness, Concurrent Disorders, Addiction and Behaviour, Working a 12 Step Program, Family Disease, Interpersonal Relationships, Rebuilding Relationships, Aftercare and Sponsorship, Cross Transfer Addiction, Leisure and Recovery, Disease Concept, Family Self Care Planning and Workplace Issues.

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Q: What is Leisure Programming?

A:  Leisure and Recreation Programming combines resources within our facility – full size gymnasium – with community resources – bowling alley, library, Centre for Creative Arts, Eastlink Centre, Muskoseepi Park (biking, horseshoes, bocce, basketball,) baseball diamonds, etc. – to provide clients with an opportunity to participate in a wide variety of healthy activities. In addition to scheduled programming, clients can access numerous types of sports equipment, our weight training area, games area (pool, foosball, Wii,) during breaks and unscheduled time.

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Q: Will I have to do any of the 12-Steps?

A:  While at the Business and Industry Clinic you will work through Steps 1 to 5 of the AA/NA 12 Step Program. Each step coincides with the programming of that week, is discussed and reviewed with your Case Manager.  12-Step meetings are available daily, with some meetings taking place in our facility and some in the community.  You will be transported to and from community meetings.

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Q: What happens during family week?

A:  Family Program is a four day portion of your treatment where family members are invited to participate in programming. Family members arrive to our facility each morning and join other family members in group counseling, workshops (with clients,) leisure programming (with clients,) and attend meetings in the evening.  Family programming is for family members; it is for their own healing, their own treatment, their own recovery.  There are times when the family program connects with the clients program, activities presented at these times work to facilitate healing between family members and client.  The cycle of addiction affects all those connected to the person with the addiction, not just the person directly afflicted.  We strive to create a healing environment for all those who require help.

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Q: Am I finished when I complete the residential stay?

A:  No. Prior to your leaving our facility, you will be connected with a Follow Up counselor.  Your Follow Up counselor will meet with you weekly (if a regional client you may attend in person, otherwise contact is over the phone,) to discuss your week to week recovery process.  Successes, setbacks, questions, concerns, issues, and all other queries you may have about post inpatient treatment can be addressed with your Follow Up counselor.  Additionally, Follow Up counseling is available for family members who would like access to the same service.  Family members can initiate service either during family week or by contacting the admissions counselor.

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Q:  How does the intake process work?

A:  All clients are initially admitted into our detoxification (detox) unit. Depending on your last time of using, your usage amounts/patterns, and sometimes travel scheduling, you will spend at minimum two days in our detoxification unit.  During your time in detox you will participate in; orientations, assessments, detox programming, and attending 12 Step meetings.  Clients will move over to the residential side of our facility a day prior to the start of core programming.

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Q: Who can I call and where I can go while in treatment?

A:  Pay phones are located throughout our facility. Shortly after you have completed the intake process you will be able to use the phones.  Most clients use calling cards to access the pay phone service.   People calling for you can leave a message at (780) 538-5210.

Once you have moved to residential housing, you will be able to have visitors. Visiting hours are 600 – 800 pm M-F and 400 – 800 pm S-Su.

Once you have been in the core treatment program for 14 days, you will be eligible for activity passes. These passes allow you, and at minimum two other members of the BIC, the opportunity to explore and engage in activities within Grande Prairie.  There are several guidelines around passes, these will be explained to you in full by your case manager.  Clients usually attend movies, go for dinner, go shopping, go to the library (online access here,) or participate in a wide variety of other activities decided upon by the attendees with consultation from their counselors.

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Q: What are the accommodations like?

A:  Accommodations at the Business and Industry Clinic are considered semi-private. You will share a room with up to three other people. Washrooms and showers are also semi-private, shared only with those in your room. There is a closet area and a locked drawer to store belongings. A $2.00 key deposit is charged. Rooms are accessed with a key card similar to a hotel. Clients may only access their assigned rooms. Employees have access to all rooms and conduct room safety checks throughout the night. Food services are included in your treatment fees. Breakfast, lunch and dinner are provided daily. Snacks are available free until 11pm and for a fee from vending machines 24 hours a day. The cafeteria strives to offer healthy menu options throughout your stay. Please discuss with the nursing staff upon admission any allergies or food restrictions you have.

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Q: It seems like there are a lot of rules, what happens if I break one?

A:  You will be given a Client Handbook during orientation. You are responsible to read and follow these rules while in treatment. Prior to receiving this handbook you may discuss concerns with the admission counsellor. You will also receive a schedule which outlines exactly where you need to be and when you need to be there. In order to get through the schedule it is necessary for you to be on time and prepared to participate. If you break any rules, you will discuss the infraction with your Case Manager, who will help you take appropriate steps to become more successful and avoid further infractions. Clients demonstrating disregard for the rules or the inability to progress toward success will lose privileges and may be discharged.

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If you have any questions or concerns please contact us.  We will assist you in preparing for your treatment experience.